Time and time again, one of the most common issues people come across when looking for contractors is the lack of communication. If this has happened to you, you may wonder, ‘when should I expect my professional to get in touch with me?’ While we cannot answer for other companies, we can tell you about our process. Keep reading to learn more.
Where Can You Contact Our Team?
If you ever want to get ahold of Valor Home Services, we have many different ways you can do so. First, you can always reach out to us on our website through our Contact Us page or Book Online page. Our phone number is also listed throughout our site. You can also send us a message on our social media pages — Facebook, Instagram and LinkedIn. You can contact us through Google as well. Existing and potential clients can also reach out to our email firstname.lastname@example.org.
How Long Does it Take For Our Team to Respond?
You’ve reached out to our team either through our website, phone, social media or even through email, and now you are waiting for someone to contact you back. So how long does this take? During business hours, our team will reach out to you within one to 24 hours. If you send a message or call after 5 pm during the week, we will get back to you the following day. If you call or shoot a message during the weekend, our team will reach back to you the following business day.
Can I Set Up Specific Times to be Contacted?
We understand that you are busy. Between work, taking care of your family and any other errands or tasks you need to get done, you may not have time to take a phone call at any time. Our main goal is to provide you with a stress-free experience. So instead of us playing phone tag all day, we made the process ten times easier. Instead, you can choose the day and time you want us to contact you throughout the booking portal. This time slot is dedicated just to you, so you don’t have to worry about interruptions.
Will You Continue to Contact Me During and After the Project?
At Valor Home Services, we pride ourselves on providing better communication for our clients. During a project, we will send you ‘on the way’ messages, give you project updates and answer any questions you may have. Once the project finishes, we continue to contact you. We will call to make sure everything is still meeting our contract soon after the project, six months after and yearly. During these quick consultations, you can let us know if you have any issues or concerns.
Our team works hard to make sure we contact every client that comes our way. We never want you to worry about waiting for a reply. If you are ready to experience one of the most communitive and stress-free remodeling experiences, then feel free to reach out to us any time.